Hôm nay lại là một bài viết cực kỳ đặc biệt dành cho các bạn có mong muốn thi tuyển Emirates. Vì sao? - vì hôm nay anh Nhân sẽ tổng hợp lại tất cả những đề thi Group Discussion mà EK đã từng ra do học viên của anh Nhân thu thập được thông qua quá trình thi tuyển và anh sẽ chia sẻ những kiến thức này hoàn toàn MIỄN PHÍ dành cho các bạn ứng viên. Anh tin rằng đây sẽ là một tài liệu quý báu dành cho các bạn. 

Group Discussion 1:

TEA AT THE RITZ

"Who will you choose to surprise?"

You are the senior concierge at the Ritz Hotel, ensuring you create memorable experiences for your guests at every opportunity. You have a complimentary voucher for two to experience an exclusive, luxurious Champagne afternoon tea. A group of 12 guests has just arrived for a three-day stay at the hotel, and you need to decide who you will surprise with the voucher.

As a group, you have 15 minutes to first discuss and agree on which customer will receive the voucher and provide reasons for your choice.

Secondly, as part of your hospitality experience, suggest other ways in which you will surprise and delight the other guests throughout their stay. You must all agree and are not allowed to vote.

•  An elderly gentleman and his wife who are on their first trip to London.

• A travel magazine writer and her partner; she is going to write a promotional piece on the hotel.

• A mother and her daughter who are on a birthday shopping trip.

• A couple celebrating their 5th wedding anniversary.

• A former football player and his wife who have a big social media following.

• Two friends who are meeting up for a long-awaited weekend break.

Group Discussion 2:

ROLLERCOASTER RUSH

"How will you turn this around?"

You are the manager of the only amusement park in the city. It is the last opening day before you close for the winter season, and there is excitement in the air. The customer service desk is facing challenges with the large crowds and is asking for your assistance with the issues below.

As a group, you have 15 minutes to first decide which customer you will choose to assist as a priority from the list below and provide a reason and a solution.

Secondly, to ensure an impeccable hospitality experience, provide solutions for the other customer service recovery opportunities. You must all agree and are not allowed to vote.

• A customer with two crying children who highlights that the waiting lines are too long.

• An amusement park enthusiast who appears to be miserable as he traveled to ride on a specific rollercoaster that is closed for renovation. He wants a photo for his collection.

• A group of elderly customers who did not print their 25% discount voucher and still want to claim the offer.

• A father with an excited 9-year-old who wants to visit the haunted house; however, the minimum age for entry is 10.

• A group of disappointed tourists who are unable to buy souvenirs as they are all sold out.

• A cold and wet customer who needs a change of clothes after her experience on the water ride.