Theo thống kê thì bài viết trước "Tổng hợp đề thi group discussion của Emirates - phần 1" đã thu về những con số cực kỳ ấn tượng như có trên 10.000 views trên cả nền tảng Facebook và Tiktok do đó anh Nhân hôm nay tiếp tục chia sẻ thêm cho các bạn những đề thi mới mà anh đã tổng hợp từ những học viên thành công của anh. Anh hy vọng đây sẽ tiếp tục thu hút những bạn ứng viên có mong muốn trở thành tiếp viên của Emirates đến với những bài viết tâm huyết của anh. 

Group Discussion 3:

STOP THE SPLASH

You are the manager of the only water park in the city. It is the last opening day before you close for the winter season, and there is excitement in the air. The customer service desk is facing challenges with the large crowds and is asking for your assistance with the issues below.

As a group, you have 15 minutes to first decide which customer you will choose to assist as a priority from the list below and provide a reason and a solution.

Secondly, to ensure an impeccable hospitality experience, provide solutions for the other customer service recovery opportunities. You must all agree and are not allowed to vote.

• A distressed customer who has lost her ticket and still wants to enter.

• A tourist couple who want to pay using their own currency, and the nearest money exchange is a ten-minute walk away. 

• A mother with two children who is interested in entering, but the minimum entrance age is three, and her daughter is two years and eleven months.

• A group of six professional divers who want to use their own diving equipment; however, it does not meet the water park's safety standards. All rental diving equipment is rented out for the day.

• A disappointed student with a free voucher that expired last month who claims he was unsure of the expiry policy.

• An angry customer who is asking for a refund as he claims that one of the staff was rude to his child.

Group Discussion 4:

WEDDING DAY BLUES

"Who will you choose to prioritize?"

You work as an exclusive wedding and events planner in a renowned 5 star country hotel. It is a Saturday in June and you are overseeing a large wedding for 200 quests, ensuring a memorable, exceptional experience. You are facing challenges of a shortage of staff and a new chef in the restaurant. You are about to take a break when you are informed of the below situations. As a group, you have 15 minutes to first decide who you will assist as a priority from the list below and provide reasons for your choice.

Secondly, to ensure an impeccable hospitality, experience, provide suggestions on how you could still guarantee quest satisfaction for those whose needs are not immediately met. You must all agree and are not allowed to vote.

• The Bride has ripped her dress and has demanded that you help her fix this immediately.

• A VIP guest has said she wants to pay for each wedding guest to have a glass of vintage champagne, but there is no vintage champagne left and stocks of the regular champagne are low.

• The Bridegroom tells you that there is a fight between quests from the two families and he needs your support in solving the issue

• The Mother of the Bride has slipped in the bathroom and is unable to get up from the floor.

• Table 5 have complained that their main course meals are cold.

• A group of children are chasing each other around the ballroom and disturbing some of the guests.